1. Introduction
AstrologyPro ("we," "us," or "our") operates the AstrologyPro platform, including the website at astrologypro.com and associated services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information You Provide
When you create an account, book a session, or contact us, we may collect: your name, email address, phone number, billing address, payment information (processed securely through Stripe), date/time/place of birth (for astrology services), and any other information you voluntarily provide during sessions or through our forms.
Information Collected Automatically
When you access the Service, we automatically collect certain information including: your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages, and device identifiers. We collect this information using cookies, web beacons, and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information including booking confirmations and receipts
- Facilitate video sessions between clients and practitioners
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate about products, services, offers, and events we think may interest you (with opt-out options)
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience on the Service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Practitioners: When you book a session, we share your name, contact information, and session-relevant details (such as birth data) with the practitioner you selected.
- With Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing (Stripe), video conferencing (Daily.co), email delivery, and analytics.
- For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset.
We do not sell your personal information to third parties. We do not share your birth data or session content with anyone other than your chosen practitioner.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our Service. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly. We use essential cookies for authentication and security, functional cookies to remember your preferences, and analytics cookies to understand how you use the Service.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), encryption at rest for sensitive data, secure authentication protocols, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a machine-readable copy of your data.
- Opt-out: Unsubscribe from marketing communications at any time using the link in our emails.
To exercise any of these rights, contact us at privacy@astrologypro.com. We will respond to your request within 30 days.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@astrologypro.com